Return & Refund Policy

1. Overview

This policy applies to Kothbel platform subscription services. As a SaaS platform, Kothbel provides digital services (online store hosting, management tools, and related features) and not physical products.

2. Free & Base Plans

All new merchants can start on our Free plan with no time limit. No credit card is required to start. You can explore basic features without any charges before deciding to upgrade to a premium paid subscription.

3. Upgrades, Downgrades & Cancellations

You may manage your subscription at any time from your store admin dashboard. Please note our policies regarding plan changes:

• Upgrades: When you upgrade to a higher-priced plan, the change takes effect immediately. You will be billed for the new plan right away, and any unused time on your current plan will be credited towards the new invoice.
• Downgrades: When you downgrade to a lower-priced plan, the change does not take effect immediately. Your current (higher) plan will remain active until the end of your current billing cycle. The downgrade will automatically take effect at the start of your next billing cycle. We do not issue cash refunds for mid-cycle downgrades.
• Cancellations: Upon cancellation, your subscription remains active until the end of the current billing period. You will not be charged for the next billing cycle. Your store data is preserved for 30 days after the subscription ends, during which you may reactivate or export your data. After 30 days, your store data may be permanently deleted.

4. Refund Policy

As a digital service, Kothbel generally does not provide refunds for subscription payments already made. However, we may consider refund requests in the following cases:

• Duplicate charges: If you were charged twice for the same billing period, we will refund the duplicate amount in full.
• Service unavailability: If the platform experienced significant downtime (more than 48 continuous hours) during your billing period, you may be eligible for a prorated credit or refund.
• Billing errors: If you were charged after cancelling your subscription due to a processing error, we will issue a full refund.

5. How to Request a Refund

To request a refund, please contact us with the following information:

• Your registered email address
• Store name or domain
• Reason for the refund request
• Transaction details (date, amount)

We will review your request and respond within 3-5 business days. Approved refunds will be processed to your original payment method within 7-10 business days.

6. Merchant Store Refunds

Kothbel is a platform provider. Refund policies for products sold through individual stores hosted on Kothbel are the responsibility of the respective store owners (merchants). Kothbel does not process or mediate refunds between merchants and their customers. If you are a customer seeking a refund for a product purchased from a Kothbel-hosted store, please contact the store directly.

7. Contact

For refund inquiries or any questions regarding this policy, please contact us.