Privacy Policy — Kothbel

1. Introduction

Kothbel ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Kothbel platform.

2. Information We Collect

We collect the following types of information:

Account Information: Name, email address, phone number, and password when you register an account.
Store Data: Product information, order data, customer records, and store settings you create through the platform.
Payment Information: Billing details and subscription payment records. We do not store full credit card numbers.
Usage Data: IP address, browser type, pages visited, and analytics data collected to improve the Service.

3. How We Use Your Information

To provide, maintain, and improve the Kothbel platform
To process transactions and manage your subscription
To send you important service updates and notifications
To provide customer support
To detect and prevent fraud, abuse, and security threats
To comply with legal obligations under Bangladeshi law

4. Data Storage & Security

Your data is stored on Cloudflare's globally distributed edge network with industry-standard encryption. Each merchant's store data is isolated and cannot be accessed by other merchants. We employ TLS encryption for all data in transit and implement access controls to protect data at rest.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party services (payment processors, analytics providers) only as necessary to operate the Service. We may disclose information if required by law or to protect the rights and safety of Kothbel and its users.

6. Cookies & Tracking

We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how users interact with the platform. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Export your store data at any time
Opt out of non-essential communications

8. Children's Privacy

The Kothbel platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on the platform.

10. Contact

If you have any questions about this Privacy Policy, please contact us.